jilibb Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register on jilibb, we collect the personal information necessary to create and verify your account, including your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine Peso (₱), which is required to process deposits and withdrawals securely. During the identity verification process, you may be asked to submit a copy of a government-issued ID — this is standard practice for licensed platforms operating in the Philippines and is required to comply with anti-money laundering regulations. When you use the platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve the overall experience. We may also collect information about how you interact with specific features — such as game preferences, betting patterns, and VIP programme activity — to personalise your experience and ensure the platform serves your needs as effectively as possible.

The personal information we collect is used primarily to operate your account, process transactions in Philippine Peso, verify your identity, and ensure that your access to the platform meets all applicable regulatory requirements in the Philippines. We use your contact details to send you important account communications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, to inform you about relevant promotions, VIP programme updates, and new features available on the platform. Technical and behavioural data collected during your sessions is used to monitor platform performance, detect unusual activity, investigate security incidents, and continuously improve the user experience across mobile and desktop devices. We may use aggregated, anonymised data — which cannot be used to identify you individually — for internal analytics and reporting purposes, helping us understand how players across the Philippines engage with the platform at a broad level. We do not use your personal data for any purpose other than those described in this Privacy Policy, and we do not make automated decisions based solely on your personal data that would have a significant legal effect on you without human review.

jilibb does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited personal data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification providers, fraud prevention services, and customer support technology providers — but only to the extent necessary for those services to be delivered, and always under strict data processing agreements that require them to handle your information securely and in accordance with applicable law. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines, and we will comply with any such lawful obligation without prior notice to you where required by that obligation. If jilibb undergoes a business restructure, merger, or acquisition, your personal data may form part of the transferred assets, and we will notify registered players of any material change in how their data is controlled as a result. All third parties who receive your data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are engaged to provide.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including the use of encryption for data transmitted between your device and our servers. Access to personal data within jilibb is restricted on a need-to-know basis, meaning that only staff members and systems with a legitimate operational reason are permitted to access your account information. We conduct regular security assessments of our infrastructure and keep our systems updated to address emerging vulnerabilities and maintain a robust defence against data breaches and cyber threats. In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, we will notify the relevant regulatory authorities and, where required, affected players in accordance with the timeframes prescribed under applicable Philippine law. While we take every reasonable precaution to safeguard your data, no system is entirely immune to risk, and we encourage players to use a strong, unique password for their jilibb account and to contact support immediately at [email protected] if they suspect any unauthorised access to their account.

We retain your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this Privacy Policy, including compliance with our legal obligations under Philippine financial and gaming regulations. Transaction records and identity verification documents are typically retained for a minimum period required by applicable anti-money laundering and regulatory reporting obligations, even after an account has been closed. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you request the closure of your account, we will initiate the data retention review process and inform you of any period during which certain records must be retained by law before full deletion can be completed. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data or to request deletion of data that is no longer subject to a legal retention requirement.

Under applicable Philippine data privacy law, including the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure where your data is no longer necessary for the purpose it was collected and no legal retention obligation applies, and the right to data portability where technically feasible. If you have opted in to receive marketing communications from jilibb, you can withdraw that consent and opt out at any time by contacting support at [email protected] or by following the unsubscribe instructions included in any marketing message. To exercise any of your privacy rights, please contact us directly at [email protected] with a clear description of your request, and we will respond within the timeframe required by applicable law. We are committed to treating all privacy rights requests fairly, transparently, and without unnecessary delay, and we will never penalise you for exercising your rights under this policy.

jilibb uses cookies and similar tracking technologies to enable core platform functionality, remember your session preferences, maintain security controls, and gather aggregated analytics data that helps us understand how players navigate the platform across mobile and desktop devices in the Philippines. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or complete transactions; all other cookies are optional and can be managed through your browser settings. We do not use third-party advertising cookies or tracking pixels that would allow external advertisers to build a profile of your browsing behaviour across other websites. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period or until you clear them, and are used to recognise returning players and maintain account security settings between visits. If you disable non-essential cookies, some personalisation features and session-continuity functions may be limited, but your ability to deposit, play, and withdraw on jilibb will not be affected.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines, and we will always publish the most current version on this page. When we make material changes to how we collect or use your personal data, we will notify registered players by displaying a prominent notice on the platform or by sending a communication to the contact details associated with your account. Continued use of the jilibb platform after an updated Privacy Policy has been published constitutes your acknowledgement of the revised terms, so we encourage you to review this page periodically to stay informed. The date of the most recent update will be indicated at the top of this page, making it easy for you to identify when changes were last made. If you have any questions about this Privacy Policy or the way your data is handled, please reach out to our support team at [email protected] at any time.